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Owned and operated by Recovery Room HQ, our team is ready to answer questions about your recovery gear.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If your compression boots, massage gun, or other recovery equipment does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Yes, exchanges are available within the return window. If you need a different unit, such as swapping a massage gun model or upgrading your cold plunge, contact our team and we will walk you through the steps.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges are designed to support post-training recovery through cold exposure, while infrared saunas use gentle heat to promote relaxation and circulation. Your choice depends on whether your recovery protocol calls for cold therapy, heat therapy, or both.
What maintenance do compression boots and hot tubs require?
Compression boots typically need periodic wipe-downs and proper storage after each session. Hot tubs require regular water treatment and filter checks. Each product page includes specific care guidelines to keep your equipment performing at its best.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to address every inquiry within one business day.
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Professional-Grade Gear
Every product we carry is selected for the kind of durability and performance serious athletes demand.
30-Day Returns
Not the right fit for your recovery protocol? Returns are accepted within 30 days per our Return Policy.
